Frequently Asked Questions

Creating a sporsplus account is straightforward. Head to sporsplus.asia and click the Register button. You'll need to provide your full name, date of birth, email address, mobile number, and a secure password. Once you submit your registration, you'll receive a verification email — click the link inside to activate your account. After that, you'll be prompted to complete our KYC (Know Your Customer) identity check before you can make your first deposit. You must be at least 21 years old to register, in line with Philippine gaming regulations.

sporsplus requires a valid government-issued photo ID to verify your identity. Accepted documents include:

• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID
• PhilHealth ID
• Voter's ID
• Philippine National ID (PhilSys)

You may also be asked to provide a selfie holding your ID and proof of address (such as a recent utility bill or bank statement). KYC verification is typically completed within 24 hours on business days.

No. sporsplus strictly enforces a one-account-per-person policy. Creating multiple accounts — whether under your own name or using someone else's details — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your existing account, contact our support team at [email protected] and we'll help you recover it.

Go to the sporsplus login page and click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team and we'll verify your identity and assist you manually.

You can update your contact number, email address, and communication preferences from your Account Settings page after logging in. Changes to your legal name or date of birth require identity re-verification — contact our support team with the relevant documentation and we'll process the update within 2 business days.

To permanently close your account, contact our support team at [email protected] with your account details and a written request for closure. Before we close the account, any remaining balance will be processed as a withdrawal to your verified payment method. Please note that account closure is different from self-exclusion — if you're closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead, which also registers you with our responsible gaming programme.

sporsplus supports a wide range of payment options popular with Filipino players:

• E-wallets: GCash, PayMaya, ShopeePay
• Online banking: BPI, BDO, Metrobank
• Payment gateway: Dragonpay
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency.

The minimum deposit on sporsplus is ₱100 for e-wallet methods like GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. Card deposits via Visa and Mastercard have a minimum of ₱200. Maximum deposit limits vary by payment method and account verification level — check your account dashboard for your current limits.

Withdrawal processing times at sporsplus depend on your chosen method:

• GCash / PayMaya / ShopeePay: 1–3 business hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days
• Dragonpay: 1–2 business days

All withdrawals are subject to a security review. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process.

Common reasons for a delayed or declined withdrawal include: incomplete KYC verification, an active bonus with pending wagering requirements, a mismatch between your account name and your payment method name, or a flagged security review. If your withdrawal has been pending for longer than the expected timeframe, contact our support team at [email protected] with your transaction reference number and we'll investigate promptly.

sporsplus does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider if you're unsure. sporsplus absorbs all platform-side processing costs so that your full deposit amount reaches your account.

For security and anti-money-laundering compliance, sporsplus generally requires withdrawals to be made to the same payment method used for deposits. If you need to withdraw to a different account — for example, if your GCash number has changed — contact our support team with proof of ownership of the new account and we'll review your request on a case-by-case basis.

sporsplus covers a wide range of sports and events popular with Filipino bettors, including:

• UFC & MMA — full card coverage including main events and prelims
• PBA (Philippine Basketball Association) — all conferences and playoff rounds
• NBA — regular season, playoffs, and Finals
• Cricket — international matches, IPL, and major tournaments
• Boxing — major world title fights
• Sabong — available where permitted under applicable regulations
• Football (soccer) — Premier League, La Liga, Champions League, and more

Markets and availability may vary by event. Check the sporsplus sportsbook for the latest listings.

sporsplus offers a full range of bet types to suit both casual and experienced bettors:

• Moneyline / Match Winner — pick the outright winner
• Handicap / Spread — level the playing field with point spreads
• Over/Under (Totals) — bet on combined scores or stats
• Parlays / Accumulators — combine multiple selections for bigger returns
• Prop Bets — specific in-game outcomes (e.g., method of victory in UFC)
• Live / In-Play Betting — place bets while the action is happening

sporsplus displays odds in decimal format by default, which is the most common format used in the Philippines and Southeast Asia. You can switch to American (moneyline) or fractional odds in your account settings if you prefer. Decimal odds show your total return per ₱1 wagered — for example, odds of 2.50 on a ₱500 bet would return ₱1,250 (including your original stake) if your selection wins.

If an event is cancelled outright, all bets on that event are voided and your stake is returned to your sporsplus account balance. If an event is postponed, sporsplus will keep the market open for a reasonable period (typically 24–48 hours). If the event does not take place within that window, bets are voided and stakes refunded. For parlays, a voided selection is treated as a non-runner and the parlay is recalculated with the remaining selections.

Yes — sporsplus offers live in-play betting on a wide range of sports including UFC, PBA, NBA, cricket, and football. Live odds update in real time as the action unfolds. You can also follow live scores and match statistics directly within the sporsplus platform. Note that live betting markets may be temporarily suspended during key moments of a match (e.g., a penalty kick or a UFC knockdown) while odds are recalculated.

sporsplus offers a welcome bonus for new players who complete registration and make their first qualifying deposit. The exact bonus amount and structure are detailed on the Current Offers page, which is updated regularly. Always read the full terms and conditions of any bonus before opting in, paying particular attention to the wagering requirements, minimum odds, and expiry period.

Wagering requirements (also called rollover requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in qualifying bets before the bonus converts to withdrawable cash. Bets on certain markets or at odds below a minimum threshold may not count toward the requirement — check the specific bonus terms on the Current Offers page for full details.

Yes, in most cases you can forfeit an active bonus from your Account Settings page. Forfeiting a bonus will remove the bonus balance and any associated winnings from your account, but your real-money balance will remain intact. If you're unsure whether forfeiting a bonus is the right move for your situation, contact our support team and we'll walk you through the options.

Absolutely. sporsplus regularly runs promotions for existing players, including reload bonuses, free bets on major UFC and PBA events, cashback offers, and seasonal campaigns tied to big sporting events. Check the Current Offers page frequently and make sure your marketing preferences are enabled in your account settings so you don't miss out on exclusive deals sent via email or SMS.

Bonuses may not be credited if: your deposit did not meet the minimum qualifying amount, you did not use the correct bonus code (if one was required), your account KYC is incomplete, or the promotion has expired. If you believe you qualify for a bonus that hasn't appeared in your account within 24 hours of meeting the conditions, contact our support team at [email protected] with your deposit reference and we'll look into it right away.

sporsplus Casino offers hundreds of games across multiple categories:

• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers streaming in real time
• Slots: Hundreds of video slots from leading providers, including progressive jackpot titles
• Table Games: RNG versions of baccarat, blackjack, roulette, and poker
• Fishing Games: Popular arcade-style fishing games widely enjoyed by Filipino players

Visit the sporsplus Casino page for the full game library.

RTP stands for Return to Player — it's the percentage of total wagered money that a slot game is designed to pay back to players over a very large number of spins. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee of what you'll win in any individual session. Higher RTP slots generally offer better value over time. You can find the RTP for each sporsplus slot game in the game's information panel.

Yes — sporsplus is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. All casino games, including live dealer tables and slots, are available on mobile. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live casino games which stream in high definition.

All RNG (Random Number Generator) casino games on sporsplus use certified random number generation technology that is independently audited for fairness. Live casino games are streamed from licensed studios with professional dealers operating under strict regulatory oversight. sporsplus only partners with reputable, established game providers to ensure that every game outcome is genuinely random and unmanipulated.

The sporsplus sportsbook is where you place bets on real-world sporting events — UFC fights, PBA games, cricket matches, and more. The sporsplus Casino is a separate section featuring live dealer games, slots, and table games that are not tied to real-world sporting outcomes. Both sections share the same account balance, so you can move freely between sports betting and casino play without needing separate accounts or wallets.

The minimum age to register and play on sporsplus is 21 years old, in accordance with Philippine gaming regulations. This applies to all products — sports betting, live casino, slots, and bingo. Age is verified during the KYC process. Any account found to be held by a person under 21 will be immediately suspended and any funds may be withheld pending investigation.

Log in to your sporsplus account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits in Philippine Peso. Reducing your limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the higher limit becomes active — this gives you time to reconsider. We strongly encourage all players to set a deposit limit that reflects their personal entertainment budget.

You can request self-exclusion directly from your account's Responsible Gaming settings. Choose a temporary exclusion period (30, 60, or 90 days) or opt for permanent self-exclusion. During the exclusion period, your account will be locked and you will not receive any marketing communications from sporsplus. If you need immediate assistance, contact our support team at [email protected] and we will process your self-exclusion request without delay. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Programme — the Philippine Amusement and Gaming Corporation maintains player protection initiatives and a national self-exclusion registry
• National Council for Mental Health (NCMH) — provides mental health support services including gambling-related counselling
• Gamblers Anonymous Philippines — peer support meetings held in Manila, Cebu, Davao, and other cities

sporsplus support staff are trained to refer players to appropriate help. Reach us at [email protected] — all gambling-related concerns are handled with complete confidentiality.

A cool-off period is a short-term break from betting — 24 hours, 48 hours, or 7 days — during which your ability to place bets is suspended. Your account remains accessible for withdrawals and account management. Self-exclusion is a longer, more formal break (30, 60, or 90 days, or permanent) that locks your entire account, stops all marketing, and is recorded in our responsible gaming system. If you're feeling overwhelmed but not ready for full self-exclusion, a cool-off period is a good first step. Both tools are available in your Account Settings under Responsible Gaming.