sporsplus Privacy Policy

01 Introduction

sporsplus ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the sporsplus Platform at sporsplus.asia. This Privacy Policy ("Policy") describes how sporsplus collects, uses, stores, shares, and protects personal data in connection with the operation of our online sports betting and casino platform.

This Policy applies to all users of the sporsplus Platform, including registered account holders and visitors who browse the site without registering. By accessing or using the sporsplus Platform, you acknowledge that you have read and understood this Policy.

sporsplus processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

02 Personal Data We Collect

sporsplus collects the following categories of personal data:

2.1 Identity and Contact Data

• Full legal name, date of birth, and nationality
• Email address, mobile number, and residential address
• Government-issued identification numbers (e.g., passport, driver's licence, SSS, UMID)
• Selfie or photograph submitted for identity verification purposes

2.2 Financial Data

• Payment method details (e.g., GCash account reference, BPI or BDO account details, card type and last four digits)
• Transaction history, including deposits, withdrawals, and bet settlements
• Source of funds information where required for compliance purposes

2.3 Account and Activity Data

• Username, account ID, and login history
• Betting history, game activity, and session data
• Bonus and promotion usage records
• Responsible gaming settings and self-exclusion records

2.4 Technical Data

• IP address, device type, browser type and version, and operating system
• Geolocation data (city/region level) derived from IP address
• Cookie identifiers and session tokens
• Platform interaction logs and error reports

2.5 Communications Data

• Records of communications with our customer support team, including live chat transcripts and email correspondence
• Survey responses and feedback submitted through the Platform

03 How We Collect Your Data

sporsplus collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and activity data collected automatically when you access and use the sporsplus Platform, including through cookies and similar tracking technologies.
• Third-party sources: Identity verification and fraud prevention data from third-party KYC service providers; payment processing data from payment partners such as GCash, PayMaya, BPI, BDO, Metrobank, and Dragonpay.
• Publicly available sources: Information from public registers or databases used to verify identity or comply with anti-money laundering obligations.

04 How We Use Your Personal Data

sporsplus uses the personal data we collect for the following purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your sporsplus account
• Processing deposits, withdrawals, and bet settlements in Philippine Peso (PHP)
• Providing customer support and responding to your enquiries
• Delivering personalised content and game recommendations within the Platform

4.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) in accordance with Philippine gaming regulations
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Maintaining records as required by applicable law and regulatory authorities
• Responding to lawful requests from government agencies, courts, or law enforcement

4.3 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions, bonus abuse, and other prohibited conduct
• Monitoring for suspicious account activity and enforcing our Terms & Conditions
• Protecting the integrity of the sporsplus Platform and its users

4.4 Responsible Gaming

• Monitoring gaming activity to identify potential problem gambling behaviour
• Administering self-exclusion requests and deposit limit settings
• Sending responsible gaming notifications and reality check reminders

4.5 Marketing and Communications

• Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications
• Conducting surveys and gathering feedback to improve the sporsplus Platform

05 Legal Basis for Processing

sporsplus processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, transaction processing, and service delivery.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including AML/CTF requirements and gaming regulatory obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain cookie usage, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Sharing Your Personal Data

sporsplus does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

Third-party vendors who provide services on our behalf, including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Dragonpay, Visa, Mastercard, ShopeePay), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

Where required by law, court order, or regulatory direction, sporsplus may disclose personal data to government agencies, law enforcement bodies, or regulatory authorities in the Philippines, including PAGCOR and the Anti-Money Laundering Council (AMLC).

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of sporsplus's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

07 Data Retention

sporsplus retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

As a general guide, sporsplus applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for up to three (3) years from the date of the communication.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.
• Technical and log data: Typically retained for up to twelve (12) months, unless required for longer periods for security or legal purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

08 Cookies and Tracking Technologies

sporsplus uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the sporsplus website.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming configurations.
• Analytics cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content within the sporsplus Platform. These are only set with your consent.

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the sporsplus Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

09 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by sporsplus:

• Right to be informed: The right to know what personal data we collect and how it is used, as set out in this Policy.
• Right of access: The right to request a copy of the personal data sporsplus holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, or such other period as permitted by applicable law.

10 Data Security

sporsplus implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Role-based access controls limiting data access to authorised personnel only
• Regular security assessments and vulnerability testing
• Staff training on data protection and information security practices
• Incident response procedures for detecting and responding to data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, sporsplus will notify the NPC and affected individuals in accordance with the requirements of the Data Privacy Act and NPC regulations.

11 Children and Minors

The sporsplus Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. sporsplus does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the sporsplus Platform, please contact us immediately at [email protected].

12 Changes to This Privacy Policy

sporsplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the Platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the sporsplus Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by sporsplus, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Subject line: Privacy / Data Protection Request
• Support hours: 24/7, Philippine Standard Time

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.

For more information about your rights and our data practices, please also review our Terms & Conditions and our Responsible Gaming page.